These terms govern paid LopoRail membership (supporter plans) bought through LopoRail. They sit alongside our Terms & Conditions, Website Terms of Use and Privacy Policy. Nothing in these terms affects your statutory rights.
1. What a membership is
1.1 A membership is a paid subscription that unlocks member features on LopoRail for the period you buy (monthly or annual, as shown at checkout).
1.2 The price, billing period and what's included are shown before you pay. Prices include VAT where applicable unless stated otherwise.
2. Your 14-day right to cancel (cooling-off)
2.1 If you buy online, you have 14 days from the date of purchase to cancel and get a refund (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
2.2 If you asked us to start your membership immediately, we may deduct an amount for the time you have actually used — calculated proportionately against the full period. We do not charge admin or payment-processing fees.
2.3 If you did not ask us to start immediately, you get a full refund with no deduction.
2.4 We refund to your original payment method within 14 days of your cancellation.
2.5 To cancel within this period, use your account settings or contact us via our contact page. (This is the statutory cooling-off right; see §4 for cancelling after it.)
3. Renewal and recurring payment
3.1 Your membership renews automatically at the end of each billing period (monthly or annually) at the price shown at sign-up, unless you cancel first.
3.2 At sign-up you must explicitly opt in to the recurring charge — we do not pre-tick it or bundle it with anything else. We record your consent (what you agreed, the price and frequency, and when).
3.3 Before an annual membership renews, we will remind you by email, and you can cancel easily at any time. If the renewal price changes, we will tell you before it applies.
3.4 We charge your payment method on each renewal until you cancel. If a payment fails, we may retry or suspend the membership.
4. Cancelling after the 14-day period
4.1 You can cancel at any time in your account settings (or via our contact page). Cancellation stops future renewals.
4.2 You keep access until the end of the period you have already paid for. We do not usually refund part-used periods, except where §5 or your statutory rights apply.
5. Refunds
5.1 Refunds within the 14-day cooling-off period are handled under §2.
5.2 Goodwill refunds: as a goodwill policy, we may limit discretionary refunds to one per 24 months. This is a goodwill limit only and does not affect your statutory rights (see §6).
5.3 Refunds go to your original payment method.
6. Your statutory rights
6.1 Nothing in these terms affects your rights under the Consumer Rights Act 2015 or any other consumer law. If a membership is not provided with reasonable care and skill, is not as described, or is not fit for purpose, you have statutory remedies — including a price reduction or refund — regardless of §5.2.
7. Your data
7.1 We handle your personal data as described in our Privacy Policy. We keep billing records for as long as tax law requires, and a limited record to prevent refund abuse — see the Privacy Policy for details and your rights.
8. Changes and contact
8.1 We may update these terms; the "last updated" date shows the current version, and material changes are notified to members by email.
8.2 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that consumers may also bring proceedings in their country of residence under mandatory local law.
8.3 Questions or cancellations: LopoRail — — our contact page.